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[Case Study] Nameplate-Type Customer Harassment Prevention Camera | NC-1

【Implementation Results】 "NC-1" has been introduced at NEXCO Toll East Kanto Co., Ltd. as a measure against customer harassment.

As part of our efforts to ensure the safety of staff at highway toll booths, we are utilizing our wearable camera "NC-1." The NC-1, mounted on a vest, has a clear indication of "Surveillance Camera in Operation," which effectively prevents troubles and addresses customer harassment (Kasu Hara). Our company is committed to strongly supporting the creation of an environment where employees working on the front lines can focus on their duties with peace of mind through the use of the "NC-1." 【Usage Scenarios】 - Prevention of customer harassment - Troubles during guidance - Fact verification during complaint handling 【Benefits of Implementation】 - Reduction of employees' mental burden - Prompt response based on facts - Improvement of service quality